The IP.com Prior Art Database
English (United States)
2 pages / 23.7 KB
RFID and survey based method for simple user preference data customization at POS
Simple service and menu based businesses such as cleaners, fast food restaruants, pharmacies, etc are inherently slow and inefficient due to the simple individual needs and preferences of customers. The ability of these entities to properly process essentially simple transactions therefore becomes overly complicated and fraught with user error due to environmental pressures such as interruptions and overly complicated order input devices or poor communication media.
Additionally, these types of businesses typically cause excessive waste or customer dissatisfaction by invoking global policies in attempts to address these inefficiencies such as always handing a customer four creams for a cup of coffee when perhaps only 20% of people making a coffee purchase actually use cream or more than two, not handing out any ketchup unless the customer remembers to explicitly ask for it, or always quering the customer for any allegies or other medications they may be on when filling a prescription.
The invention uses RFID technlogy to communicate simple personal customer preferences for order processing specific to the retailer without requiring the customer or the order taker at the retailer to explicitly interchange this mundane information. This releases the customer from having to always remember to specifically configure their order and releases the order taker from injecting order preference errors resulting in cost savings in time, materials, and preventing potential dangerous mistakes, while increasing transaction efficiency and customer satisfaction.
There will be a central agency established for issuing RFID devices to users, managing the user accounts, and providing access to simple survey based menus for setting individual user preferences for participating retailers. The central agency also manages participating retailers. Spe...