Soft Carbon Copy

IP.com Prior Art Database Disclosure
IP.com Disclosure Number: IPCOM000184319D
Publication Date: 21-Jun-2009
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Publishing Venue

The IP.com Prior Art Database

Abstract

Ther seems to be a dilemma that once a person is Carbo Copied on an email, all replies would include that person weather this inclusion is productive or not. This scenario explains the problem statement: user1 is an employee at a company, who is emailing a coworker, user2,about an important issue. User1decides to CC the manager for two reasones. One is for the manager to stay abreast of the issue. Second reason is that user1 knows that user2 will respond to the email faster since the manager is on copy. The manager is okay with this initial email, but that manager keeps receiving all threads and replies of this email since the initial CC. Having several employees who favore similar practice, the manager's inbox becomes bloated with these threads and replies. In order to keep this neat, the manager can set up mail rules but that is limited to keywords that may under- or overshoot, leaving the manager prone to miss actual important information targeted at oneself while being CC'ed, or continue to receive irrelevant continuations of the thread.

Language

English (United States)

Document File

2 pages / 29.6 KB

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 52% of the total text.

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Soft Carbon Copy

This disclosure gives the CC receiver the ability to stop the inbox from filling up with emails that will not be read, while allowing the sender and receiver the ability to control what information is important and should be read.

When the receiver who is marked as Carbon Copy gets an email, the users can review it and flag it. In the example picture below. The receiver can click the eye icon button (the "Soft-CC" button).

When clicked the receiver has the option to ignore the thread based on the "Soft-CC" options (these can be predefined). For example:
- Ignore all responses to that mail.
- Ignore all responses except those from sender / receivers / CC'ed. (all can be toggled).
- Ignore all responses except by those at equal hierarchical or higher standing.
- Ignore all responses except potential repeats for information. (Original sender re-sending email because no action has been taken by the recipients)
- Ignore responses or take particular actions until X number of responses are received (a temporary status that reverts to regular CC).
- Set if the users wish for this knowledge of selection to be available to others on subsequent responses.
- Reroute to a folder, delete bin thread, apply a label/color, etc. (improves on existing mail rules functionality)

Once set, further mails are not displayed to the user unless those further emails meet the specified criteria. The user can also view a saved email and change the "Soft-CC" settings to one of the other settings, or back to regular CC. This allows the user to focus only on the mails that are important to them.

Details:
1. Sender creates an email and specifies who is the receiver and who is the Carbon Copy User (referred to as CCU for CC User). User sends email.

2. CCU opens the email and reads it. CCU sees that the mail is not so important at this time and marks it as a soft-CC.

3. Clicking Soft-CC button the CCU is given a number of options to select from:
(a) All responses to that mail.

(b) All responses except those by the Sender/Receivers/CC'ed. Each of these can be toggled. If (a) is picked then (b) cannot be selected. The user can go granular down to names/groups within each area. The CCU can also work down to users contained within groups listed in the mail.

(c) All responses except repeats. This would be where the sender would send the

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mail again with no response from other users on the mail thread. Or if the use

responds again wit...

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